Refund Policy​

Cancellation requests must be sent to info@sirsams.com. Booking confirmation must be included in the cancellation request. Season passes that have been picked up must be returned to the ticket office for any credit to be considered.

• Cancellation requests received prior to December 1st, 2025 will be refunded in full less a $50.00 administration fee.

• Cancellations due to valid medical reasons from December 1st to February 1st will be issued as a prorated Sir Sam's credit less a $50.00 administration fee. The prorated amount will be calculated based on the date the email cancellation request was received.

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Forgotten Pass Policy​

If you have forgotten your season pass, visit the ticket office to receive a day pass. For families, the passholder that has forgotten their pass must be present to receive the ticket.

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Lost/Broken Pass Policy​

If you have lost or broken your season pass, visit the ticket office as passes are often found and turned in. If your pass has not been turned in, a daily ticket will be provided, however if your pass is not found after two visits, a reprinting fee of $20 (plus HST) will be charged and your pass will be reprinted.

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Pass Confiscation Policy​

Sir Sam's management has the authority to confiscate a season pass. Passes can be confiscated for the reasons including but not limited to:

• Breaking the alpine responsibility code

• Behaviour that endangers the safety of others

• Deliberate intent to cause harm or injury

• Sharing of a season pass

• Abuse of the forgotten or lost pass policies​