Refund Policy​

Cancellation requests must be sent to info@sirsams.com. Booking confirmation must be included in the cancellation request. Refunds will only be considered if the book or eight has not been picked up and at the discretion of management. Unused vouchers can be used in the following season for a $10 flat-rate charge per voucher (paid at the time of redemption). For vouchers purchased more than one season ago, each subsequent season will also be charged at $10.​

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Lost or Forgotten Vouchers

Vouchers/books will not be replaced or refunded if lost, damaged or stolen. Original vouchers must be exchanged for lift tickets. Photocopies, pictures or other forms will not be accepted. If you have forgotten your vouchers and are therefore unable to hand them into the ticket office, you will have to purchase your lift ticket at the posted daily rate.

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Other Terms & Conditions​

• Voucher(s) must be exchanged in person on the day of your visit for one lift ticket each at equal or lesser value as printed on the voucher. No change or credit will be given if a voucher is redeemed for a lift ticket of lesser value than the voucher.

• Vouchers are transferrable and may be used on any operating day of the winter season. Not all vouchers need to be used at once.

• Offer is valid until expiry date printed on the vouchers. Vouchers can be used in following seasons for the applicable surcharge as noted in the book of eight cancellation policy.

• Each voucher is for one-time use only.